Support

With an Ngage Support Plan you’re covered for hardware, software and network related issues.

Whether you’re thinking of a new digital signage network or need support for your current systems contact us to get covered. Our 24/7 helpdesk is a single point of contact for all your support requests and pro-active monitoring of your systems will ensure your issues are efficiently resolved.


24/7 Help Desk

Have a request for service? You can contact us any time, day or night:

  • Manned Help Desk 24x7. Simply call 0800 2 NGAGE
  • Log Service Request by phone, email, or via the Create New Request button on this page.
  • With our database of all our Clients’ digital signage assets we can identify, locate and respond immediately
  • Full nationwide coverage by our support engineers

Service Level Agreement

Ngage keeps all installed digital signage running. Our support packages include:

  • Unlimited phone, email and internet support
  • Full onsite support service
  • Pro-active network monitoring
  • Committed response times

Software Support

Full-service software management. Our fully inclusive support service includes:

  • Automatic back-up of your data
  • Continual innovation and feature development
  • Fault finding and configuration support
  • Automatic software updates

Inventory Management, Logistics and Storage

Let us manage your digital signage asset inventory for you:

  • All your screens, players and network components are stored on database
  • We can store your spares, ready to deploy throughout New Zealand
  • Management of all logistics
  • Hardware life-cycle management and re-deployment of your assets

Remote System Management

Your network is in safe hands with our pro-active system monitoring. If anything goes wrong we will be the first to know:

  • All digital media players are remotely monitored
  • Support staff are alerted to any network or system error
  • 24x7 monitoring and automated alerting
  • Remote management of media players by Ngage technicians

Hardware Replacement Guarantee

All hardware comes with full replacement warranty. You incur no service costs:

  • Three year manufacturers’ full replacement warranty on all screens and media players
  • Parts and labour included
  • Freight costs covered for returns and replacements